Help CenterPlatform · Agents

Agent Metrics

Deal-scoped agent usage report for the selected client, using the current provisioned role fleet with labels such as Agent Director and Campaign Specialist.

Updated Jul 25, 2026 6 steps 7 questions answeredOpen this page in the platform
On this page

Overview

Agent Metrics shows prompt activity and recorded token usage for the agents available in the selected Deal. Choose a reporting window, review the summary band, and sort the agent table by name, type, prompts, usage tokens, or last activity. Staff see the selected Deal's active agents; a client user sees the personal assistant for that permitted Deal. Spend and model pricing are intentionally omitted. The table reflects the current active agents for the selected Deal, so unavailable or retired role types are omitted.

How to use this page

  1. Select a client

    Use the Client switcher in the Platform top bar to choose an active permitted Deal. Agent Metrics uses that Deal for every summary and table row. If no Deal is selected, the page asks you to choose one first.

  2. Choose a reporting window

    Use Today, Yesterday, This week, This month, 7 days, 30 days, 90 days, or All time. The page follows the viewer timezone for day boundaries and updates the summary and agent table together.

  3. Read the usage summary

    The summary band reports Prompts, Usage tokens, Active agents, and Last activity for the selected Deal and date range. An agent counts as active when it has recorded prompts or token usage in the selected window.

  4. Review agent usage

    The Agent usage table lists each available agent with its type, prompt count, recorded usage tokens, and last activity. Paused agents are labeled, and agents without recorded activity show No activity. Role labels reflect the selected Deal, including Agent Director and Campaign Specialist when those agents are provisioned. The table reflects the current active role fleet, so unavailable or retired role types are omitted.

  5. Sort the table

    Click any table heading to sort by Agent, Type, Prompts, Usage tokens, or Last activity. Click the same heading again to reverse the direction. The initial sort is Prompts descending, and name or type sorts alphabetically by default.

  6. Understand the scope

    Staff see active, non-archived agents for the selected Deal. A client user sees only the primary assistant owned by that user for the selected Deal. The page does not show spend, model pricing, or another Deal's activity.

What the buttons do

Client switcher
Selects the active permitted Deal whose agent activity appears on the page.
Date range tabs
Switch between Today, Yesterday, This week, This month, 7 days, 30 days, 90 days, and All time.
Agent usage table headings
Sort the agent table by name, type, prompts, usage tokens, or last activity. Click again to reverse the direction.

Common questions

It shows prompt counts, recorded usage tokens, active-agent count, and latest activity for agents available in the selected Deal and date range. It does not show spend or model pricing.
Staff see active, non-archived agents for the selected Deal, using the current provisioned role fleet. Unavailable or retired role types do not appear. A client user sees only that user's primary assistant for the selected permitted Deal.
Yes. Use Today, Yesterday, This week, This month, 7 days, 30 days, 90 days, or All time. Today and Yesterday use the viewer timezone for their day boundaries.
Yes. Every visible heading is sortable. Click Agent, Type, Prompts, Usage tokens, or Last activity, then click again to reverse the sort direction.
The page may have no selected Deal, no available agents for that account, or no agents matching the current client scope. Select an active permitted Deal and check the Agent usage table again.
This week starts on Monday and runs through the current day. This month starts on the first calendar day of the current month and runs through the current day. Both use the viewer timezone. The 7 days, 30 days, and 90 days options are rolling windows, while All time includes all reportable usage after the reporting epoch.
The table uses the selected Deal current client-agent role labels. Agent Director is the administrative coordinator, while Campaign Specialist owns campaign preparation and approval-gated campaign work without sending prospect email directly.
Book a strategy call

Ready to fill your pipeline?

Choose a 30-minute time and we will map out exactly how SalesHive can book meetings for your team.

Loading available meeting times